Return Policy
Return Policy
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1. Eligibility
We want you to be completely satisfied with your purchase from Zpenta. If for any reason you are not satisfied, you may return eligible items within 30 days of delivery for a refund or exchange, subject to the terms outlined below.
2. Return Process
To initiate a return, please follow these steps:
- Contact our customer support team at zpenta.com to request a return authorization (RA) number.
- Pack the item securely in its original packaging, including all accessories and documentation.
- Clearly mark the RA number on the outside of the package.
- Ship the item back to us using a traceable shipping method. You are responsible for return shipping costs.
3. Eligible Items
To be eligible for a return, items must meet the following criteria:
- Unused and in the same condition as received.
- In their original packaging with all tags and labels attached.
- Not customized, engraved, or altered in any way.
4. Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized items.
- Earrings (for hygiene reasons).
- Items purchased during clearance sales or promotional events.
5. Refunds
Once your return is received and inspected, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase, excluding any shipping charges or restocking fees, if applicable.
6. Exchanges
If you would like to exchange an item for a different size, style, or color, please indicate your preference when requesting your RA number. Exchanges are subject to product availability.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at zpenta.com. We will arrange for a replacement or refund, including return shipping costs, if applicable.
8. Contact Us
If you have any questions or concerns about our Return Policy, please contact us at zpenta.com. Our customer support team is here to assist you with any inquiries or assistance you may need.
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Thank you for choosing Zpenta. We strive to provide a hassle-free shopping experience and are committed to your satisfaction.