Delivery Information
Delivery Information
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Shipping Options
At Zpenta, we understand the importance of receiving your treasured jewelry in a timely manner. That's why we offer a range of shipping options to suit your needs. Whether you're seeking expedited delivery for a special occasion or standard shipping for everyday elegance, we've got you covered.
Processing Time
Once your order is placed, our dedicated team works tirelessly to ensure prompt processing. Most orders are processed within 1-2 business days, excluding weekends and holidays. Please note that personalized or customized items may require additional processing time.
Shipping Times
Shipping times vary depending on your location and the selected shipping method. Below are estimated delivery times for our shipping options:
- Standard Shipping: Arrives within 5-7 business days.
- Expedited Shipping: Arrives within 2-3 business days.
- International Shipping: Delivery times vary depending on destination country and customs clearance processes. Please contact our customer service team for estimated delivery times to your location.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing tracking information. You can easily track the status of your shipment using the provided tracking number and the carrier's website.
Shipping Costs
Shipping costs are calculated based on the selected shipping method, the weight of the package, and the destination address. Shipping costs will be displayed during the checkout process, allowing you to review and confirm before completing your purchase.
Delivery Address
Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for any delays or delivery issues resulting from incorrect or incomplete shipping information.
Delivery Restrictions
Some items may be subject to shipping restrictions due to size, weight, or destination regulations. If your order is affected by any shipping restrictions, our customer service team will notify you promptly to discuss available options.
Customer Support
If you have any questions or concerns regarding your order or delivery, our dedicated customer support team is here to assist you. Please don't hesitate to reach out to us via email or phone, and we'll be happy to provide any assistance you may need.
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Thank you for choosing Zpenta – where every delivery is handled with care and dedication to ensure your complete satisfaction.